Shipping & delivery

Within Europe:

For shipments within Europe, you pay no import taxes or other hidden fees & all are 100% insured by us! 

👟 Sneakers:

  • Carriers: We ship sneakers via DPD, UPS and PostNL.
  • Tracking: Each package is provided with a tracking code. So you are always informed!
  • Processing time:
    • 24-Hour Express: Order before 3:00 PM? Then we process your package within 24 hours on working days. Delivery time from the moment of processing varies by country.
    • Standard: The standard processing time is 5-10 working days. It may take a bit longer during busy periods, but we always keep you updated.
  • Warehouse: We have two warehouses, one located in the center of The Hague and the other in Naples, Italy.


🪢 Laces:

Do you order before 5:00 PM? We will then process your package within 24 hours in our warehouses on working days.

  • Netherlands: 1 working day
  • Germany: 2-4 working days
  • Europe: 3-6 working days
  • USA & Canada: 5-9 working days
  • Rest of the World: 6-12 working days


Outside Europe:

Carriers: For international shipments outside Europe, we use DPD, UPS, and FedEx.

  • Tracking: Each package comes with accurate track & trace.
  • Processing times: 24-Hour dispatched & Standard (5-10 days)
  • Shipping Times: The average shipping time is 3-6 working days, depending on the country. Contact us to know the exact time for your country.

Note: For orders outside Europe, import charges may apply. Contact our support or directly inquire with customs for an estimate of these costs.

Contact

Do you have questions about your order or want to know more about specific delivery times? Our customer service is ready to assist you. Feel free to send us an email or call us directly.