💡 How can we help you?

Our mission is to be the go-to platform for purchasing 100% autentic sneakers safely and fast, ensuring accessibility to sought-after footwear for everyone.

Currently, we don't have a physical retail store, but we do offer a showroom that provides our customers with the opportunity to try on their preferred sneakers and enjoy a unique experience with exclusive finds.

It's always a good idea to give us a call before visiting, so we can update you on the availability of our current collection.

Phone number: +31 70 783 0178

At Sneakerhype, we're not just a team; we're a community of sneaker enthusiasts united by our passion for the latest and greatest in footwear. Every member of our team is a sneaker fan at heart, which drives us to deliver not only the best selection of sneakers but also the most insightful and dedicated customer service in the industry.

We invite you to visit our team page

If you have received a defective product or a product that is different from what you ordered, please do not make a return request through the return portal. We ask that you contact us at support@sneakerhype.eu. You will receive information on how to return the received product to us.

At SneakerHype, authenticity isn't just a promise – it's a guarantee. Each shipment includes an authenticity tag, meticulously inspected by our experts to ensure top-notch quality. Sourced directly from our trusted network of European partners, our kicks arrive fresh in their original packaging,.

Ever wondered how we manage to get our hands on those super popular sneakers that seem to disappear in a flash? Here's the scoop: These sneakers are released in limited quantities and sell out fast in regular stores and online shops.

But don't worry! At Sneakerhype, we're here to make sure you can still get your hands on these cool kicks, all while guaranteeing they're the real deal and keeping things safe and easy for you. How do we do it? We've built strong partnerships with stores, individuals, and experts across Europe. They help us find these sought-after sneakers, even after they've sold out everywhere else.

When our products arrive, our autenticity experts check them carefully to make sure they're real. They look at everything: labels, seams, accessories, packaging, even how they smell! We do this to guarantee that what you get is the real deal.

The delivery time varies depending on the shoe. You can see this when you click on the shoe in your desired size. If not specifically indicated, you can expect a delivery time of 5-10 days (excluding weekends and holidays).

Products marked with "48H" can be dispatched within a maximum of two business days. This means they're already on our premises, thoroughly inspected and verified by our experts. If you order one of these products, the package will be shipped to you within two business days.

Shipping costs vary per product and are calculated at checkout.

We use various reliable shipping carriers, and all shipments are fully insured. For domestic shipments, we use PostNL and DPD, and for international shipments, we use DPD and UPS.

If you order multiple products from us, it's possible that your order will be shipped in parts. This depends on the date we receive the various products. We opt for this approach to ensure that you get the items as quickly as possible. This way, you don't have to wait for the rest of your order if one product arrives at our location earlier than the others.

If you have not yet received a track and trace from our carrier, it means that your order has not yet been dispatched and is either on its way to our location or in the process of authentication. As soon as it is handed over to our carrier, you will automatically receive an email with the tracking number and a link to follow the progress.

It's possible to cancel your order or make adjustments. This is only possible within 24 hours of placing your order. Please ensure you do this within 24 hours of placing your order so we can process your request in a timely manner.

After this period, you can still cancel your order; however, shipping and processing fees will be charged. We regret that, beyond the initial 24-hour window, we cannot accept any changes or cancellations without incurring these fees, as your order will already be in the processing stage.

If you wish to cancel or change your order within this timeframe, or if you decide to cancel after 24 hours understanding the associated fees, please send an email to our customer service at support@sneakerhype.eu.

Purchased items from SneakerHype but not satisfied? No worries, you can easily return them within 14 days of receipt. Feel free to try out the sneakers, but make sure they remain in the same condition as when received.

Simply fill out our online I want to return my product form.

Please take note of the following return requirements:

• Returns must be made within 14 days. Unfortunately, it is not possible to do so later.
• Always ship the products in an additional cardboard box! Not just the shoe box (The original box is part of the product. Damages may lead to the rejection of your return).
• Our Sneakerhype tag must be attached! If this is not the case, we will not process the return and will send it back to the customer.
• You are responsible for any damage or loss of packages during return shipping.
• The refund process will take a maximum of 5-10 working days.
• We do not charge return fees; these costs are the customer's responsibility.

• For customers in the Netherlands and Belgium, the return costs are €9.95.
• For customers in Germany, the return costs are €9.95.
• For customers in Italy, the return costs are €15.
• For customers in France, the return costs are €12.
• For customers in Other countries, check & fill in the I want to return my product form.

If you have received a defective product or a product that is different from what you ordered, please do not make a return request through the return portal. We ask that you contact us at support@sneakerhype.eu. You will receive information on how to return the received product to us.

At Sneakerhype, we pride ourselves on providing exclusive access to sneakers released in limited quantities, quickly becoming rare finds in conventional outlets. Our mission is to securely bring you these coveted items by leveraging our partnerships with trusted resellers across Europe, ensuring you get even the most recent limited editions. Our pricing reflects the balance of model rarity, size availability, and market demand, achieved through competitive sourcing from our extensive reseller network.

This approach guarantees fair prices that adapt to market fluctuations, ensuring transparency and no hidden costs.

The price you see on our product pages is the final price, covering everything from authentication to handeling fee's, making Sneakerhype your go-to destination for rare sneakers.

When a product is marked as "Currently unavailable," it means that it has become exceptionally hard to source from our network of both private and professional resellers. As a result, we're unable to provide a specific price or estimate when it might become available again.